Channels in one inbox: WhatsApp, Telegram, MAX, Instagram, Avito, Phone.
Retynex analyzes how your team talks to clients on calls and in chats, shows what to improve, and helps make sure no booking slips away.
WA+7 (916) 204-58-11
Inbound call · 2:14Talked
yesterday, 17:40 · score 8/10
Anna, you’re booked for Tuesday at 6:00 pm with Dr. Olga. We’ll remind you a day before.
Hi! Can I move my appointment to Saturday?
Of course, Anna! On Saturday Dr. Olga has 11:30 and 14:00 free — which works better? I’ll move it and send a confirmation.
11:30 works great, thanks!
Write a message…
Connects to the tools you already use — 22 integrations, no new numbers or software
Clients message you on five messengers and call three numbers. The manager only sees what gets relayed to them. Retynex listens to everything itself: each conversation is transcribed, scored and tied to a deal — so you hear about a lost booking the same day, not at the end of the month.
Calls need listening, chats need reading, and the manager has the same few hours for all of it. Plug in your own numbers.
Checking everything takes 114 h a week. The manager checks 2.7% of conversations, and 1,210 calls and 1,515 chats go unscored.
6 example scenarios. Watch them in order or pick one.
Recordings come in from your phone system on their own. Retynex transcribes the call, checks it against your checklist, writes a summary, and creates a task.
Victoria Akhmetova
Transcript
Polaris clinic, this is Maria, hello.
Hi, I’d like a thyroid ultrasound. What’s the earliest slot?
Friday at 10:30 or 16:00. No prep needed, it’s 2,400 ₽.
Let’s do 10:30.
Checklist: Appointment booking
Introduced herself and the clinic
Found out the reason for the call
Stated the price before booking
Offered two time options
Offered a related consultation
Summary
Client booked for a thyroid ultrasound, Fri 10:30. Price stated. Missed upsell — an endocrinologist visit.
Done automatically
Task: confirm the visit a day ahead
New lead → Booked
Calls and chats go down one path — from review to booking. Retynex builds this report itself. Click a stage to see the breakdown.
Who reached out · calls, WhatsApp, Telegram, MAX, Avito
Of 2,800 conversations this week, 482 missed checklist items, and 147 clients booked after a follow-up — 64 from calls and 83 from chats.
Retynex doesn’t just store conversations — it makes sure each one leads somewhere: a reply, a booking, a task, or an honest reason for a no.
A client waits longer than allowed — a reminder to the rep, then an escalation to the manager. The timer pauses after hours.
Said “I’ll call you back at 10” — the rep already has a task with that deadline.
Clients’ voice messages are transcribed and included in the review.
Ready answers to common questions — type “/” right in the chat.
Every missed booking comes with a reason. You see what to fix first.
Call tracking, forms, and click-to-WhatsApp ads — the source sits next to every deal.
Links in messages become short ones automatically — you see who opened the price list.
YCLIENTS, Altegio, MedFlex, and Vagaro: visits, no-shows, and cancellations in the client card.
Each rep’s checklist score and the item they miss most — you see what to train.
Pauses between messages, a send window, a per-number limit, and a stop when the client replies.
A website form in two versions — leads land in the CRM, and the numbers show the winner.
Internal chat with deal cards, and you see who’s online right now.
Retynex sits on top of what you already run. Your numbers, messengers and managers’ habits stay — every conversation just gets reviewed.
Your messengers and phone lines connect to Retynex. Your numbers, accounts and usual apps stay yours.
Your script or conversation rules become checklist items — the same ones for calls and chats.
Every call and every chat gets a score, a takeaway and a task if the client was promised something.
Which managers fall short and where, and why bookings get lost — in the report and in Retynex GPT answers.
What we need from you
Every niche has a ready-made template: request categories, a conversation checklist, and client card fields. You can change all of it to fit your rules.
Clinics and private practices
What Retynex does
Don’t see your industry? The general template works — we’ll set up the checklist and stages for your business. Discuss it on a demo
The most common worries before moving to a new CRM — and how it actually works in Retynex.
The worry: “Access to our messengers and phone lines will leak”
Messenger, telephony, and CRM tokens and email passwords are stored in the database only in encrypted form. Each value is encrypted separately and checked for tampering, and you connect to the platform over HTTPS.
The worry: “The AI will message a client something wrong”
The AI suggests a reply — a manager sends it. Only the auto-replies and automations you turned on yourself will run.
The worry: “Staff will see things they shouldn’t”
Access by team and role: the front desk sees their chats, a manager sees their team. Amounts and phones can be hidden, and every action stays in the audit log.
The worry: “Our data will be locked in”
Deals and reports export to CSV — they open in Excel and Google Sheets.
The subscription unlocks the whole CRM. AI comes in packs — separately for calls and for chats, sized to your volume.
10,000RUB a month
Everything in the CRM except AI review
AI review — in packsOne-off, adds to what’s left
2.5 RUB per minute
5,000₽/ 2,000 minutes
Speaker-split transcript, checklist score, outcome, tasks from promises.
A 4-minute call uses 4 minutes.
2.5 RUB per dialogue
1,250₽/ 500 dialogues
Checklist score, what the manager missed, outcome, tasks from promises.
A dialogue is one finished conversation. One chat can hold several.
Prices are indicative, no VAT applies. We’ll give you an exact quote for your call and chat volume on a demo.
What the system is, how to connect it, and what happens to your data.
Didn’t find an answer? Ask us on a demo
A CRM for service businesses. Every call and messenger chat lands in one inbox, and AI reviews each conversation: it scores it against your checklist, creates tasks from promises made to the client, and moves the deal once the client books.
A regular CRM only knows what reps type in by hand. Retynex listens to calls and reads chats itself, so it sees where bookings slip away: who didn’t get a reply, who wasn’t called back, where the price wasn’t mentioned.
Businesses where clients book and show up: clinics and dental practices, salons, fitness, auto service, education, real estate, and B2B services. Each industry has a ready-made checklist and client card template.
No. Channels and telephony connect in settings, automations are built in a visual builder, and the checklist is a list of items in plain language. We’ll help set up reviews at launch.
WhatsApp, Telegram, MAX, Instagram, Facebook, VK, Avito, and email — directly or through Wahelp, Umnico, and Wazzup. Telephony: UIS, Mango Office, Novofon, MegaFon, Beeline, Sipuni, Ringstar.
No. Retynex sits on top of your numbers and messengers, so reps reply from one window. You can import your client base from a file.
Yes: bookings from YCLIENTS, Altegio, MedFlex, and Vagaro show up in the client card — visits, no-shows, and cancellations next to chats and calls.
Against your checklist: you describe what a rep should do in a conversation, and Retynex checks every call and every chat against those items, gives a score, and notes what was missed. For chats, it also tracks how quickly the rep replied.
Not unless you turn that on. The AI suggests a reply — a rep sends it. Only the auto-replies and automations you set up yourself will run.
Messenger, telephony, and CRM credentials are stored encrypted (AES-256-GCM), and you connect to the platform over HTTPS. Staff only see their part, and every important action stays in the audit log.
Permissions are set by role and team: the front desk sees their own chats and pipelines, a manager sees their team. Amounts and phone numbers can be hidden from an entire team.
The CRM subscription is 10,000 RUB a month and covers everything except AI review. Review is bought in packs, separately for calls and chats: roughly 2,500 RUB per 1,000 call minutes or 1,000 dialogues. We’ll give you an exact quote for your volume on a demo.
Yes: create an account and connect a channel — it takes a few minutes. Or book a demo and we’ll show Retynex on your own calls and chats.
We’ll tell you which channels and automations fit your business — on your data, not on slides.
We connect a channel
The line or messenger with the most conversations.
We review conversations
Real ones, against your checklist.
We walk through the report
Where bookings slip and how to fix it.